CUSTOMER SHARED SERVICE LEAD
REQUISITION ID: 00165048
DESCRIPTION
KEY RESPONSIBILITIES:
1. Manage the entire LCS administration funcitons for the region.
2. Maintain all service contracts, SPOT and Quoted Reactive orders.
3. Maintain and manage the entire region’s Call Desk function.
4. Provide all LCS financial reports to MSO and FSL’s.
5. Responsible for maintaiing procedure compliance, SAP and Siebel implementation standards to achieve global consistency.