Global Business Services
(GBS) is a fast-growing professional services organization providing
Financial, Employee, Travel and compliance related shared service
activity to GE businesses across the globe including Middle East and
Africa.
The GE businesses in MEA have
experienced explosive employment growth over the last few years. This is
expected to continue with the renewed focus of GE on Emerging markets.
GE now has a presence in 30+ countries employing 3000+ people across
MEA. The GE business look towards GBS to provide a stable Employee
Services platform that will facilitate the GE businesses to grow quickly
– managing employee related activity like payroll, on-boarding,
execution of HR policies etc.This role will focus on the Sub-Sahara
Africa (SSA) Region of GBS including, Kenya, South Africa, Angola,
Nigeria, Ghana, and others. The role will provide oversight to employee
services related activity across SSA as well as engage with MEA
headquarters for direction on initiatives.
Position Title: Regional Employee Services Leader-SSA
Job Number: 1291592
Business: GE Corporate
Business Segment: Corporate Finance & Operating Components
Career Level: Experienced
Function: Human Resources
Function Segment: HR Client Support
Role Summary/Purpose:
The successful candidate will be part of the Employee Services
Leadership team and report directly to the GBS ES Leader MEA. Working in
Corporate will bring exposure to Senior GE management and cross
country/ business within GE.
Essential Responsibilities
This role will focus on the Sub-Sahara Africa (SSA) Region of GBS
including, Kenya, South Africa, Angola, Nigeria, Ghana, and others. The
role will provide oversight to employee services related activity across
SSA as well as engage with MEA headquarters for direction on
initiatives.
Main Responsibilities:
- Provide strategic and tactical leadership to the GBS MEA SSA Employee Services organization.
- Drive the standardization and simplification effort for Employee
Services in SSA for the primary services of On-boarding, Off-Boarding,
Employee Lifecycle, Immigration, and Payroll activities.
- Translate best practices into the SSA region and ensure compliance to document country specific procedures.
- Work effectively with the GBS regional and business leaders to expand the current SSA Employee Services penetration.
- Upgrade and up-skill of the employee services talent in the SSA.
- Drive operational excellence in the SSA ES organization – working closely with the region and center leaders
- Drive Hub & Spoke service delivery model
- Have direct or dotted line management over dedicated and identified ES resources in the region
- Focus on key customer satisfaction metrics and drive improvement in
performance working closely with the region and center leaders.
- Develop and negotiate service level agreements (SLA) for all
customers. Integrate agreed performance targets and responsibilities,
and carry out regular follow up and review of scorecards/metrics.
- Oversee all benefits administration applied locally, coordinate with
corporate partners and third party suppliers to deliver on local
benefits.
- Lead local supplier relationships, ensure compliance with GE sourcing policies
- Ensure 100% compliance on execution on corporate and business policies, & local regulations
- Work closely with local, regional, and global HR leaders, Employee
Services Leaders, and Business Leaders to meet and support the global
organization’s needs
Qualifications/Requirements:
- Service oriented should be able to understand and influence customers.
- Demonstrated ability to lead & motivate teams to achieve business goals.
- Excellent analytical and problem solving skill·
- Project management & coaching experience with proven results
- Acumen to relish and stimulate change - a demonstrated change agent
with the ability to influence at all levels of the organization ·
- Ability to influence without authority and work collaboratively in a team.
- Relationship building & networking skills with internal organization and customers.
- Cross-cultural awareness and management skills, proven ability to
effectively manage highly matrixed organizations and culturally diverse
work groups.
- MEA region and/or employee services experience will be an asset.
- Highly developed computer skill-set, ability to quickly learn proprietary systems.
- Sensitivity to accuracy & timelines, task completion and be a self-starter.
- Excellent communication & execution abilities.
Desired Characteristics
- Certified Black Belt or Green Belt will be a plus
- MBA
- Experience in a multinational environment
- Global mindset and global career interest
- Project management experience would be an asset.
- Knowledgeable about GE as well as with GE HR policies and procedures
- Change Acceleration Process (CAP) trained
